Our client, a medium-sized adviser firm, needed to create an end-to-end suitability process that let its advisers identify an investor's risk profile and then choose suitable portfolios. Most importantly, it needed to let advisers prove the entire process is consistently aligned with the investor's risk profile.
As a large high-street financial institution, our client needed to streamline its financial planning advice segment. The existing process was onerous and manual, and only a limited number of staff were able to provide advice. This was stifling efforts to improve customer experience and limited how many people could access advice services.
We worked with a high-street adviser that needed its central team to consolidate investments in a robust and compliant way. They had to ensure when recommending to transfer funds or investments that it was the best option for each customer and could be proven to be so.